Multi-agency Referral Hub Service
Referral/s received and coordinated by partnering organisations
In this section, we will briefly overview how the partnering organisations receive and manage a referral from the Discharge Liaison Officers. Each referral created is routed into the RIVIAM Multi-agency Referral Hub to the partnering organisation's ...
Track a discharge referral
Discharge teams will need to log in to RIVIAM to track discharge referrals and monitor their progress. Login to RIVIAM as a new user If you are a new user who has not logged into RIVIAM before you will have to activate your account by completing the ...
Online referral form
When a patient is admitted to the hospital, the Discharge Liaison Officer or Ward Nurse can complete an online referral form to identify the support and care a person may require, enabling them to be discharged from the hospital. Using one form, ...
Background on Discharge service
What is the Discharge service? The Discharge service is designed to assist individuals who are about to be discharged from the hospital. It provides easier access to third-sector services and hospital teams can rely on this service to ensure smoother ...
Reporting outcomes
When a referral has been completed it should be moved to the correct outcome referral step. RIVIAM will produce reports for a customer’s management teams with this data. Our outcome management functionality is currently in development and will ...
Timeline of discharge dependent activities
The timeline shows a history of the status update events for a user to review. When a partner organisation changes the status of the referral, they include a status reason which is included in the timeline. Also, if a user creates a timeline event ...
Opening the referral from the dashboard
In the Discharge dashboard, you will see the list of patients with a Discharge referral. You can search by name, discharge status, and Ward. If the user clicks on a referral, it will open another page giving more detailed information. This header ...
Referral status colour
The referral status provides a visual cue for users to follow up on discharge-critical services: Red - Services are: critical or discharge-dependent not ready for hospital discharge and there are less than 3 days until the expected discharge date. ...
Referral status
The referral status section lists all the partnering organisations that have referrals for this person. For example, this person has seven referrals across four service providers. The colour coding of these referrals is based on the readiness of the ...
How the overall discharge RAG status is calculated
For each discharge-critical referral, we check its Referral RAG status. If the service line for a referral is not discharge-critical, the referral is always shown as white and has no impact on the overall discharge RAG status. Among all ...
Discharge RAG status
The discharge dashboard calculates an overall Discharge RAG status for each person. The Discharge RAG status is colour-coded Blue, Red, Amber, and Green. There is a filter box at the top of the dashboard column so users can select to view each ...
Background colour coding of referrals
Discharge referrals that have passed their expected discharge date and have a red overall RAG status will have a yellow background and a clock icon. Discharge referrals that have not passed their expected discharge date will have a white background ...
Discharge dashboard
The partner's 'Discharge dashboard' contains seven sections, and some columns can be filtered: "Person" with a search box. Discharge status. Expected discharge date. Ward. Days since the last referral. Actual discharge date. Referral status. For the ...
Discharge status
The Discharge status section on the right gives the user an overview of the person’s current location, admission date and expected discharge date. For further information, the user can select the 'Discharge status' from the left-hand side navigation ...
Discharge status overview
If a referral has been received from the Discharge Service, the user will see additional functionality added to the Referral Navigator.
How to view and update a contact
Step 1 - Find the person Click on the 'People' tab and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search person'. Step 2 - Select the person and click on Referral Contacts Click on the ...
Search for a contact
Enter the Contact's first name, surname, postcode or contact number. Click 'Search contacts'. This will show all search results for the Contact as shown below. Click 'View' to select the Contact you are looking for. The next page will show all active ...
Contacts page overview
If the person or contact is unknown to the user, the user should use the Contact page to begin the referral process. There are three ways you can use the Contact page: Step 1 - Search for a contact – the first step is to find the person in RIVIAM. If ...
Contacts landing page
Select the 'Contacts' tab in the top menu. Here you will find the contact's information and use shortcuts to help you perform your role. This includes: Last 10 contact subscriptions – shows the contacts records you have subscribed to. Recently ...
Discharge Status tab
This section will only be displayed for referrals received from the Discharge Service. This page displays further details on the current episode of care and the Referral status flag. Discharge linked referrals will list and the View combined timeline ...
Documents
In this section, the user can view the list of documents that have been added to a referral. Tick the document you would like to view, and the referral form will load in the viewer on the right-hand side. Please Note: The 'Generate Documents' ...
Referral contacts
In this section, the user can add a new contact or remove/edit an existing contact. Select 'Referral Contacts' from the left-hand menu. To add a new contact, select 'Add Contact', enter the details, and select 'Save'. To remove or edit an existing ...
Referral Details Form
This section will load the referral form and the user will be able to view the details on the received referral form as read-only.
Update referral details or contact details
To update the person’s details, select 'Referral Details' from the left-hand navigation menu. Choose an option in the Referral information navigator. This will display the current information. To make an update select 'Update', change the fields as ...
Last five documents
The last five documents section will list any documents that have been produced or uploaded as part of this referral. To view the referral itself, you can do so as follows; View the referral in the document viewer tab. Download the referral as a PDF ...
Related referrals
The related referrals section shows the user a list of all related referrals that have been created for this person. In the Discharge tab, the list of related referrals will list the referrals related to the discharge event.
Referral priority
Not yet followed by anyone Users can assign or amend a priority to a referral. This can be useful for managing the team’s workload. This will add a timeline event.
Change the service line
Users can change the service line as required by selecting the arrows on the right and selecting one of the options from the dropdown menu. When selected, you will see a popup window appear in which you will add some notes to explain the change ...
Lock/unlock a referral
The lock icon on the right-hand side enables the user to lock a referral whilst reviewing and editing it. Once completed, the user should then unlock the referral. If the user does not unlock the referral, colleagues will not be able to make any ...
How to manage a referral in RIVIAM Workflow
Pathway dashboard When you click on an organisation’s Pod (Pathway), you will be taken to the Pod dashboard. The Pod dashboard summarises all the referrals assigned to the organisation. The pathways in the Pod show the different steps for a referral, ...
How to navigate a referral
Referral navigator When you select a referral, you will be taken to the Referral Navigator page. The patient header will display the demographics for a person and the referral reference number, date and time submitted. From this page, there are many ...
Key performance indicators
A set of key performance indicators are shown for each Pod or Pathway. They include the total number of referrals received today, in management and completed.
RAG status
Referrals in a Pathway or Pod have an [R]ed, [A]mber and [G]reen status that is calculated by the number of hours since the referral was received and the working hours for the service. For example, the working hours might be 9 am to 5 pm Monday to ...
Organisational pods (or pathways)
Inside the Referrals tab, the user will see an overview of all the organisational pathways they have been assigned to and therefore can have access to. These are sometimes referred to as Organisational Pods. The user will only see the referrals ...
Referrals dashboard
The Pathway Centre is accessible to users with specific roles, so not everyone will see it. It shows data and graphs on the distribution and number of referrals received/updated per day, week, and month. You can filter down specific dates here.
Referrals page overview
The Referrals page gives you an overview of all the referrals in RIVIAM and the service provider organisations (pods) that the user has been assigned to.
Show timeline
By selecting this section, the user can see the timeline of events. This can include new referrals created, the referral being progressed to the next step and any activities recorded during the management of the referral. By selecting the arrow on ...
Create a new referral for a person
From the people search results, the user can create a new referral for that person. In the 'People' tab, search for the person needed. Click on the 'Select person' link. To create a new referral, select the 'New Referral' button. This will launch the ...
Search for a person
Select the 'People' tab in the top menu and then use the person finder to enter the person's first name and last name or NHS number, then click 'Search People.' RIVIAM will search for the person and list the results. You can enter a full or partial ...
RIVIAM Multiagency - Homepage
Home page overview Use the Home page in RIVIAM to find out information and use shortcuts to help manage. A current work list – shows the referrals that are locked for you. Recently accessed referrals.
Next page