Waitlist Management
How to Cancel an Appointment for a patient
If you need to cancel an appointment on behalf of a patient, find the appointment by searching for the name or patient referral reference number. Choose the appointment you would like to cancel and right-click. A pop-up window will appear and select ...
How to book an appointment for a patient
Take action to book an appointment, cancel an appointment, invite a patient to book, or remove a patient from the waitlist. From the waiting list, you can manually book, cancel, or send an invitation to a patient to book their appointment. You can ...
Service area dashboard
By selecting the “View by” option, you can switch to view the dashboard by Service area. The waitlist service area dashboard will display information on each referral's service area, such as North Hampshire, South, and West Hertfordshire. It will ...
Waitlist status dashboard
By selecting the ‘View by’ field, you can change to view the dashboard by Status. The waitlist status dashboard will display information on the status of each referral. How many patients are: Waiting Ready to book Booked For management It will also ...
Waitlist overview dashboard
The Waitlist overview dashboard is the default view when you open the Waitlist page and provides a high-level summary of each contract area. It displays the number of initial and follow-up referral appointments, categorised as urgent or routine. A ...
Waitlist dashboards
The Waitlist page offers three dashboard views. Waitlist overview Referral status Service area Select from the options available in the “View by” field. Date range selection You can choose the date range of referrals as required. To refresh this ...
Waitlist page: search and filters
The Waitlist page provides a central hub for managing all appointments. You can: View and organise referrals by status, urgency, service area or rota type. Search for specific referrals or use one of three dashboards to see an overview of all service ...
View referral
The Referral Navigator is presented with the referral associated with a patient's waitlist record, where you can access information, such as: The referral header displays the patients: Demographics, including Name, address, postcode. Date of birth. ...
Patient single-view
Once you have chosen a patient, see a list of their waitlists and appointment statuses. Each waitlist listed will be labelled based on the: Urgency of the referral (Urgent or Routine) The referral reference number The status of the appointment - ...
Patient finder search
The patient finder search allows you to search for a patient by first name and surname or NHS number. Enter the relevant details and select Search Patients. If a record is found, the search results will be listed. Select patient to view the waitlist ...
Patients page overview
The Patients page enables you to search for a patient and provides shortcuts to your recently accessed patients and most accessed patients. To access a patient listed in the recently selected patients or the most accessed patients, please select View ...
Waitlist Management - Homepage
Overview Once logged in, the Homepage will be displayed. Here, you can view shortcuts to the following: Current work list – shows the patient records that are locked by you and cannot be changed by other users. Recently accessed referrals – shows the ...
How to log-in the waitlist management
Overview To log into the Waitlist Management interface, you will require a secure HSCN or whitelisted IP address. Your organisation will provide the login URL to access Waitlist Management on RIVIAM Web. This URL is not publicly shared, so please do ...
Benefits of the RIVIAM Waitlist Management
The benefits of RIVIAM’s Waitlist Management are as follows: Optimised waitlist management: Effectively handles waitlists, including last-minute cancellations, minimising delays and improving service delivery. Enhanced patient satisfaction: This ...
What is Waitlist Management?
Waitlist Management is a service designed to help healthcare providers efficiently track, manage and act on patient waitlists, improving service delivery and patient satisfaction. It offers a clear and organised view of patient waitlists by ...
Waitlist Management User Guide
Please click on the link to view or download the Waitlist Management User Guide RIVIAM Waitlist Management User Guide V2.2.pdf 4 MB Download