Technical Issues
Error message when submitting a form
If you complete a referral form and see an error message next to one of the fields -for example, telephone number, postcode or email address-, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the ...
RIVIAM App: what should I do if the app crashes during a clinic session?
If the app has been connected to the internet and messages have been successfully shared, you can contact RIVIAM by submitting a support ticket. We will provide details of which children in the session have already been immunised. Once you have this ...
RIVIAM App: I have a red banner at the top of the screen, can I still use the app?
If there is no internet connectivity, you can continue to use RIVIAM’s Immunisations Mobile application offline. When connectivity is reestablished the outcomes will be updated in RIVIAM Web. However, it’s really important that in this situation, you ...
I am having trouble uploading my clinic spreadsheet
Please make sure you update the spreadsheet by completing all the fields with a red heading. This is covered under the following article: “Immunisations clinic spreadsheet”.
I have an issue with the SSL certificate on RIVIAM
If you experience any issues relating to SSL certificates then you should notify us immediately at support@riviam.com.
I've received an Internal server error
This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account. You can also try to use your browser on the InPrivate or Incognito ...
How do I raise a technical support request?
Please email RIVIAM Digital Care at support@riviam.com. Please don't put any patient's personal details in as this email is not for clinical issues.
502/504 Bad Gateway
If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem and will have to restart servers. Please be assured the Infrastructure team will be treating this as their highest priority and ...
My activation code does not work
If you are having trouble activating your RIVIAM account and the activation code you have received does not allow you to continue to add a password, we recommend users try to activate their accounts using the "New Incognito Window" or "New InPrivate ...
I can't download a referral from my email
Please email RIVIAM Digital Care at support@riviam.com with the reference code, reason code and technical code (this will appear when you click the link to download your document). For example: Reference code: FJVZ2X Reason code: 3 Technical code: ...
A field in the referral form is not working
If you complete a referral form and see an error message next to one of the fields such as the telephone number, email address or postcode, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the page ...