Mobile clinics
RIVIAM app: how to turn the "Debug" mode on
If for any reason you are experiencing technical issues with the RIVIAM App, we recommend users should turn the "Debug" mode on and check the error messages. With this information, users can contact support. Go to "Settings" Toggle the "Debug" mode ...
RIVIAM app: if you are offline, how do you ensure you don’t vaccinate the same child twice?
The Immunisation Team must implement procedures to ensure that each child is seen by only one nurse and exits the clinic promptly. If a child returns to the clinic a second time, the nurses must verify—by checking with the child and consulting ...
RIVIAM app: there is internet connectivity but you see that outgoing messages are queueing up
In this instance, please: Make sure you have saved and completed your immunisations on the device. Log out of the RIVIAM app. Double-click the iPad home button to open the app Switcher. Flick the RIVIAM tile up to kill the app. Log back into the app. ...
RIVIAM app: how do you know if you are offline?
If you are working offline, you will see a red bar at the top of the screen. If you received your clinic, you can work offline as long as you make sure your team is aware of the fact they won't see your outcomes. If there is no internet connectivity, ...
RIVIAM app: how does the app sync with other devices?
If there are several clinicians giving vaccinations at a clinic, will the mobile app record the outcome in real-time to prevent double vaccinations? Yes, as long as the application is connected to RIVIAM’s cloud services via the Internet, and you can ...
What happens if a child has an issue post vaccination
If the outcome was completed using the app, the clinical staff would be able to manually update the record on RIVIAM Web. If the outcome hasn’t been completed on the app, they can record the incident in the notes. In this case, when the outcomes are ...
What happens if a child refuses their vaccination on the clinic day?
Their record should be marked as not vaccinated with a reason code of ‘child refused’. The parent or guardian will receive a missed vaccination email informing them that the child was not vaccinated at school and can invite the parent to book the ...
What happens if a child turns up who doesn’t have a consent form on the system?
The clinic staff can create a consent form for the child by talking with the adult who has parental responsibility. They can use the eConsent link to create new consent into RIVIAM Web, perform any triage and can vaccinate them, as appropriate. This ...
When does the parent get notified that their child has been immunised?
As soon as the vaccination record is marked as complete, and it is uploaded to RIVIAM, an email is sent to the parent or guardian. This could be within minutes of the child being vaccinated. A timeline event will be created stating if the vaccination ...
RIVIAM app: My clinic hasn't appeared, what should I do?
<br> Please check with your line manager if you have been allocated to the clinic. If you have been allocated, try logging out, close the app and then try to log back in. If you could see an unable to send or receive messages red bar at the top ...
RIVIAM app: My clinic hasn't appeared, what should I do?
Please check with your line manager if you have been allocated to the clinic. If you have been allocated, try logging out, close the app and then try to log back in. If you could see an unable to send or receive messages red bar at the top of the ...
How to add clinic staff working days and schedules
In terms of allocating temporary staff to clinics (so that they can use the RIVIAM app), we suggest that each person be marked as available all day/every day and that you allocate them to clinics based on their actual availability. Bank staff can ...
RIVIAM app - My name is not appearing on the available people list under a clinic?
If your name does not appear on the available people list under a clinic, then you will need to check your availability has been set up correctly. To do this please contact your Admin Lead. You can visit our guide “How to update users and clinician ...
When should I request a spreadsheet download or set up a mobile clinic?
Normally, if using the spreadsheet, 24 hours before. If you are attending a large school this can take time to download so we recommend these are downloaded the day before. If you are using the mobile app, we recommend that you complete triage and ...
Consents not appearing in the clinic spreadsheet or iPad
The main reasons that a referral doesn't appear on the clinic sheet are: The consent has been received after the clinic has been generated. Please ensure all consents are triaged before downloading your clinic on the iPad or downloading the clinic ...
How to manage yes/no or no/yes consents for DTP and MenACWY
This guide explains how to manage consents for the DTP/MenACWY vaccination programme. In particular, it explains the various scenarios that can be encountered and how best to deal with them, to ensure that children can be outcomed appropriately. This ...
Setting up a Flu Nasal or Flu IM mobile clinic
To set up a Flu Nasal or Flu IM mobile clinic Go to the Schedule Clinics tab. Select New Session A pop window will appear. Complete the fields. If the clinic is for the IM Flu vaccination, select YES. If you select “yes”, only the children eligible ...
How to change the vaccination type (Injectable/Nasal)
When the parent or carer submits an eConsent, they have the option to choose between a Nasal or an Injectable vaccine. If for any reason the vaccine type needs to be changed (Nasal to Injectable or vice versa), the immunisation team can do this by ...
Monitoring mobile clinic outcomes
Users can now monitor and track mobile clinic outcomes as they are processed through to RIVIAM Web. This new functionality will give users an insight into the following: The number of clinicians assigned to a clinic. The mobile outcomes processed ...
Ensuring all School/Clinic outcomes are sent to RIVIAM
At the end of a clinic session, ensuring that all outcomes have been sent to RIVIAM is important. On the Home Page, there are two counts of messages - incoming messages and outgoing messages. These numbers show a user what messages are incoming into ...
How to record the outcomes of immunisations
This section explains how to use the app to record the outcomes of immunisations. Once you have been allocated to clinics, you will see -once you log into the app- the list of clinics for that day. Select a clinic: Select the clinic needed. In this ...
Using the mobile app in catch up sessions or second school visits
This short training video shows you how to use the mobile app at catch up sessions or second school visits. <br>
How to use the Mobile app in clinics
How to use the Mobile app in clinics Karen Schulz 11 months ago Updated Not yet followed by anyone The Home Page The Home Page displays details of the user logged into the device. It also displays the number of incoming and outgoing messages ...
How to log into the mobile app
Follow these steps to log in to the RIVIAM Immunisations Mobile Application: Open your device Enter Touch ID to authenticate your device in case you are using an iPad and enter your password. To note: If you touch Cancel by mistake, please close and ...
Setting up Flu nasal and Flu IM school/clinic mobile sessions
For customers administering flu nasal and flu IM at a school/clinic session, you can set these up as separate mobile clinics. If you want to hold a flu school/clinic session, on a specific date, for injectable and nasal vaccines, you should set up ...
Ensuring that late consents are included on mobile clinic lists
When setting up clinics for mobiles, there is an important factor to remember, if a mobile clinic has been set up in advance, the clinic list of children will automatically be sent to the mobile device 48 hours before the scheduled clinic date. After ...