What is the email management service
RIVIAM can read emails directly from NHS accounts and automatically process the email and its attachments securely into workflow queues on RIVIAM in seconds. There is no longer any need for staff to monitor email accounts and read every referral, freeing them up to focus on more important tasks. Referrals flow automatically to the right clinician.
The figure above explains the solution for RIVIAM to read incoming emails with referral attachments. It shows the flow of information to and from the email sender, through the designated email account and the resulting processing by RIVIAM.
- The referral email sender creates an email, attaches documents (as required) and then sends the email to a specified email account.
- On receipt of the email, RIVIAM can send a confirmation email with a reference code to the sender.
- When RIVIAM receives the incoming email, it creates a referral and patient record with the details.
- RIVIAM pulls together all documents for a referral and uploads them under the documents section of a referral in Workflow.
Managing multiple attachments with different patient referrals
Ideally, RIVIAM will only receive an email per patient. Sometimes referrers will send a batch of referrals in an email. When an email is received that contains multiple patient referral documents, RIVIAM will create a referral for each document with patient data, create a new reference number for each referral and ignore any other documents in the email.
Related Articles
What are the Secure Referral Portals
RIVIAM's Secure Referral Portals and websites support the paperless NHS agenda reducing workload and creating efficiencies. They provide an interactive, engaging and simple way of collecting referral information from patients and professionals online ...I cannot download my referral's PDF
When submitting a new referral, referrers will receive a confirmation email with the unique referral number and initials of the patient. Please note that the download link is security protected, so if you try and download the link too many times or ...Do I get a copy of the referral form?
Once you have submitted a referral you will receive an email to let you know we have received your referral and that we are processing it. This email contains a unique reference number enabling you to track the referral. If you are having issues ...Email processing and unallocated referrals pathway
Where RIVIAM has been unable to identify any patient-identifiable data in the email/attachments or the referral form is sent in a format that RIVIAM is unable to read, the email is imported and saved as a referral under the "Unallocated Referrals" ...Service area dashboard
By selecting the “View by” option, you can switch to view the dashboard by Service area. The waitlist service area dashboard will display information on each referral's service area, such as North Hampshire, South, and West Hertfordshire. It will ...