What happens if a child has an issue post vaccination
If the outcome was completed using the app, the clinical staff would be able to manually update the record on RIVIAM Web.
If the outcome hasn’t been completed on the app, they can record the incident in the notes. In this case, when the outcomes are uploaded to RIVIAM, SystmOne/TPP would be updated with details of these issues.
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What happens if a child refuses their vaccination on the clinic day?
Their record should be marked as not vaccinated with a reason code of ‘child refused’. The parent or guardian will receive a missed vaccination email informing them that the child was not vaccinated at school and can invite the parent to book the ...
How to update a vaccination status
If you need to amend a vaccination status (to given or not given or vice versa), please follow these steps. Please note that changing vaccination status on Referral details will NOT update the vaccination status history. How to update a vaccination ...
What happens if a child turns up who doesn’t have a consent form on the system?
The clinic staff can create a consent form for the child by talking with the adult who has parental responsibility. They can use the eConsent link to create new consent into RIVIAM Web, perform any triage and can vaccinate them, as appropriate. This ...
When does the parent get notified that their child has been immunised?
As soon as the vaccination record is marked as complete, and it is uploaded to RIVIAM, an email is sent to the parent or guardian. This could be within minutes of the child being vaccinated. A timeline event will be created stating if the vaccination ...
Patient Portal - FAQ's
FAQs are useful, particularly in reducing support requests, as they answer the most common questions regarding your services. Creating a question for the FAQs To create a new question, sign in to Wagtail CMS for the Patient Portal and follow the ...