The Waitlist page provides a central hub for managing all appointments. You can:

• View and organise referrals by status, urgency, service area or rota type.
• Search for specific referrals or use one of three dashboards to see an overview of all service areas, referral status, or referrals within a specific service area. The left-hand navigation menu offers enhanced filtering to help you quickly find and manage the referrals you need.

Waitlist referral search

The referral search allows you to search for a patient by entering the first name and surname, NHS number, or referral reference number.

RIVIAM will complete a search based on the information provided, and the search results will appear. To open a referral from the search results, select View referral

Waitlist filters

On the left-hand navigation menu, you will see a list of enhanced filtering options which will allow you to choose which waitlist referrals you would like to filter by to refine your search. Filtering options are by:

• Referral status
  Booked
  For management
  Ready to book
  Waiting

•  
• Service area (the location of the service).
• Rota type (the type of treatment provided).
• Slot type (the type of appointment, initial or follow-up).
• Urgency
  Routine
  Urgent

As you select each filter option, a list of patients who meet the selected filter criteria will appear. To view an individual referral, select View referral.

Please note that filters are cumulative, and it will display which filters have been selected on the top panel and the filter list. Filters can be cleared individually by deselecting the filter, or to clear all filters, select Clear all filters.