RIVIAM app: there is internet connectivity but you see that outgoing messages are queueing up

RIVIAM app: there is internet connectivity but you see that outgoing messages are queueing up

In this instance, please: 

  1. Make sure you have saved and completed your immunisations on the device.
  2. Log out of the RIVIAM app.
  3. Double-click the iPad home button to open the app Switcher.
  4. Flick the RIVIAM tile up to kill the app.
    File (1).jpg
  5. Log back into the app.
  6. Ensure you have connectivity and no red bar.
  7. Check to see if the number of outgoing messages starts to reduce. 

If you still see outgoing messages and need our support, please send a support ticket to RIVIAM, by contacting support@riviam.com. 

 

IMPORTANT: Ensure that colleagues are aware of the children you have vaccinated.

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