RIVIAM app: My clinic hasn't appeared, what should I do?
- Please check with your line manager if you have been allocated to the clinic.
- If you have been allocated, try logging out, close the app and then try to log back in.
- If you could see an unable to send or receive messages red bar at the top of the screen, the device has no connectivity, so please, check your 4G or wifi connection. Also, school Wi-Fi can block connectivity, so try switching the Wi-Fi off completely and use 4G/5G.
- Reactivating your account by selecting the 'forgotten password' link can help to update your user tokens, so please give it a try.
- Try and log in to another mobile device.
- If you see incoming messages, please give the clinic a few more minutes to download them.
If the clinic is still not available, don't hesitate to get in touch with RIVIAM support at support@riviam.zendesk.com.
Related Articles
RIVIAM app: My clinic hasn't appeared, what should I do?
Please check with your line manager if you have been allocated to the clinic. If you have been allocated, try logging out, close the app and then try to log back in. If you could see an unable to send or receive messages red bar at the top of the ...
RIVIAM App: what should I do if the app crashes during a clinic session?
If the app has been connected to the internet and messages have been successfully shared, you can contact RIVIAM by submitting a support ticket. We will provide details of which children in the session have already been immunised. Once you have this ...
RIVIAM app: how does the app sync with other devices?
If there are several clinicians giving vaccinations at a clinic, will the mobile app record the outcome in real-time to prevent double vaccinations? Yes, as long as the application is connected to RIVIAM’s cloud services via the Internet, and you can ...
RIVIAM app - My name is not appearing on the available people list under a clinic?
If your name does not appear on the available people list under a clinic, then you will need to check your availability has been set up correctly. To do this please contact your Admin Lead. You can visit our guide “How to update users and clinician ...
RIVIAM app: if you are offline, how do you ensure you don’t vaccinate the same child twice?
The Immunisation Team must implement procedures to ensure that each child is seen by only one nurse and exits the clinic promptly. If a child returns to the clinic a second time, the nurses must verify—by checking with the child and consulting ...