Organisational pods (or pathways)
Inside the Referrals tab, the user will see an overview of all the organisational pathways they have been assigned to and therefore can have access to. These are sometimes referred to as Organisational Pods.
The user will only see the referrals assigned to their Pods. If a user tries to access a referral in Pods that they do not have permission to access, they will receive an unauthorised message.
The names of the Pods correspond to the name of the organisation or services provided. By selecting the Pod, the user can navigate into the individual Pod dashboard.
Please Note: A partnering organisation is only given user rights and permissions to access the referrals assigned to their Pods. They may see referrals raised for other partnering organisations but cannot access them unless they have permission set up by RIVIAM. User rights can only be amended by the RIVIAM Support Team with authorisation from the customer management team. |
Related Articles
Reassign pathways
If you decide that a referral needs to be reassigned to a different pathway (or you are reassigning referrals from the Unallocated Referrals pathway), you can do this by clicking the “Reassign Pathway” button on the right-hand side of the referral ...Referral/s received and coordinated by partnering organisations
In this section, we will briefly overview how the partnering organisations receive and manage a referral from the Discharge Liaison Officers. Each referral created is routed into the RIVIAM Multi-agency Referral Hub to the partnering organisation's ...How to manage a referral in RIVIAM Workflow
Pathway dashboard When you click on an organisation’s Pod (Pathway), you will be taken to the Pod dashboard. The Pod dashboard summarises all the referrals assigned to the organisation. The pathways in the Pod show the different steps for a referral, ...Referrals page overview
The Referrals page gives you an overview of all the referrals in RIVIAM and the service provider organisations (pods) that the user has been assigned to.Email processing and unallocated referrals pathway
Where RIVIAM has been unable to identify any patient-identifiable data in the email/attachments or the referral form is sent in a format that RIVIAM is unable to read, the email is imported and saved as a referral under the "Unallocated Referrals" ...