I've received an Internal server error
This usually happens when a RIVIAM referral session has been inactive for too long. In the event of this error, please click “go home to safety” and re-login to your RIVIAM account.

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How do I raise a technical support request?
Please email RIVIAM Digital Care at support@riviam.com. Please don't put any patient's personal details in as this email is not for clinical issues.
I have an issue with the SSL certificate on RIVIAM
If you experience any issues relating to SSL certificates then you should notify us immediately at support@riviam.com.
RIVIAM app: how to turn the "Debug" mode on
If for any reason you are experiencing technical issues with the RIVIAM App, we recommend users should turn the "Debug" mode on and check the error messages. With this information, users can contact support. Go to "Settings" Toggle the "Debug" mode ...
502/504 Bad Gateway
If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem and will have to restart servers. Please be assured the Infrastructure team will be treating this as their highest priority and ...
Patient Portal - FAQ's
FAQs are useful, particularly in reducing support requests, as they answer the most common questions regarding your services. Creating a question for the FAQs To create a new question, sign in to Wagtail CMS for the Patient Portal and follow the ...