I have an issue with the SSL certificate on RIVIAM

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• How do I raise a technical support request?

  Please email RIVIAM Digital Care at support@riviam.com. Please don't put any patient's personal details in as this email is not for clinical issues.

• RIVIAM app: how to turn the "Debug" mode on

  If for any reason you are experiencing technical issues with the RIVIAM App, we recommend users should turn the "Debug" mode on and check the error messages. With this information, users can contact support. Go to "Settings" Toggle the "Debug" mode ...

• RIVIAM App: what should I do if the app crashes during a clinic session?

  If the app has been connected to the internet and messages have been successfully shared, you can contact RIVIAM by submitting a support ticket. We will provide details of which children in the session have already been immunised. Once you have this ...

• 502/504 Bad Gateway

  If you are currently seeing a 502/504 bad gateway, this usually indicates that RIVIAM is experiencing a production problem and will have to restart servers. Please be assured the Infrastructure team will be treating this as their highest priority and ...

• What happens if a child has an issue post vaccination

  If the outcome was completed using the app, the clinical staff would be able to manually update the record on RIVIAM Web. If the outcome hasn’t been completed on the app, they can record the incident in the notes. In this case, when the outcomes are ...