I cannot download my referral's PDF

I cannot download my referral's PDF

When submitting a new referral, referrers will receive a confirmation email with the unique referral number and initials of the patient. 

Please note that the download link is security protected, so if you try and download the link too many times or try to download the referral using a different IP, you may see an error message similar to this:

 

error_download.png

Please contact us via support@riviam.com with:

  1. the unique referral number (which can be found in the confirmation email),
  2. the name of the referrer (we will check if this request is legitimate),
  3. the reference code that appears in the error message,
  4. reason code.

For example:

Referral number: RIVIAM_Tue_01_Jan_2022_1

Name of referrer: Dr Higgins

Reference code: FJVZ2X

Reason code: 3

 

Once we can confirm the person requesting this is the same person as the referrer, we can proceed to reset the download. Otherwise, you might be asked to contact the service directly and quote the referral number for a copy of the PDF.

    • Related Articles

    • What are the Secure Referral Portals

      RIVIAM's Secure Referral Portals and websites support the paperless NHS agenda reducing workload and creating efficiencies. They provide an interactive, engaging and simple way of collecting referral information from patients and professionals online ...

    • Do I get a copy of the referral form?

      Once you have submitted a referral you will receive an email to let you know we have received your referral and that we are processing it. This email contains a unique reference number enabling you to track the referral. If you are having issues ...

    • Error message when submitting a form

      If you complete a referral form and see an error message next to one of the fields -for example, telephone number, postcode or email address-, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the ...

    • I can't download a referral from my email

      Please email RIVIAM Digital Care at support@riviam.com with the reference code, reason code and technical code (this will appear when you click the link to download your document). For example: Reference code: FJVZ2X Reason code: 3 Technical code: ...

    • What is the email management service

      RIVIAM can read emails directly from NHS accounts and automatically process the email and its attachments securely into workflow queues on RIVIAM in seconds. There is no longer any need for staff to monitor email accounts and read every referral, ...