Error message when submitting a form

Error message when submitting a form

If you complete a referral form and see an error message next to one of the fields -for example, telephone number, postcode or email address-, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the page by selecting CTRL+R.

 

If the error is still occurring, please contact us at support@riviam.com with the URL link for the form you are using and the error message you are getting. You can also send us a screenshot so we can identify what might be erroring.

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