Do I get a copy of the referral form?
Once you have submitted a referral you will receive an email to let you know we have received your referral and that we are processing it. This email contains a unique reference number enabling you to track the referral.
If you are having issues downloading the PDF, please read and follow this advice here.
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I cannot download my referral's PDF
When submitting a new referral, referrers will receive a confirmation email with the unique referral number and initials of the patient. Please note that the download link is security protected, so if you try and download the link too many times or ...
I can't download a referral from my email
Please email RIVIAM Digital Care at support@riviam.com with the reference code, reason code and technical code (this will appear when you click the link to download your document). For example: Reference code: FJVZ2X Reason code: 3 Technical code: ...
PDF copy of the referral
A PDF copy of the referral will be attached to the referrer's confirmation email. The documents section of the patient record will show a PDF attached to the referral. The PDFs will be visible for referrals submitted via the customer website, the ...
Error message when submitting a form
If you complete a referral form and see an error message next to one of the fields -for example, telephone number, postcode or email address-, please ensure that there are no spaces or symbols included in the field. You may also wish to reload the ...